Privacy Policy

1. Introduction

Go Casual (“we,” “us,” or “our”) operates the website gocasual.co.nz and the web application at app.gocasual.co.nz (collectively, the “Services”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using Go Casual, you agree to the collection and use of information in accordance with this policy.

Go Casual is operated by Revibe Digital, a New Zealand-based company. We comply with the Privacy Act 2020 (New Zealand) and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide to Us

When you register for and use Go Casual, we collect the following information:

Account Information:

• Your name, email address, and phone number
• Business name and IRD number
• Business address and contact details
• Payment information (processed securely by our payment providers)

Employee Information:

• Employee names, addresses, and contact details
• IRD numbers and tax codes
• Bank account details for payroll
• Employment contract details
• Payroll data (hours worked, wages, deductions)
• KiwiSaver information and contribution rates
• Student loan repayment information
• Leave balances and timesheet data
• Any documents uploaded to the platform

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information:

Usage Data:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring URLs and search terms
• Operating system and device identifiers
• Clickstream data and interaction patterns

Cookies and Tracking Technologies:

• Google Analytics: We use Google Analytics to understand how visitors use our website and application
• Microsoft Clarity: We use Microsoft Clarity to analyze user behavior and improve our Services
• Google Ads: We use Google Ads for advertising and remarketing campaigns
• Remarketing Pixels: We use cookies and pixels for targeted advertising on third-party platforms
• Session Cookies: Essential cookies to maintain your logged-in session

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Process payroll and calculate PAYE, ACC, and KiwiSaver deductions
• Generate payslips and employment contracts
• Manage timesheets and leave balances
• Generate IRD reports and employer schedules
• Store employment documents and records
• Facilitate communication between employers and employees

3.2 To Improve Our Services

• Analyze usage patterns to improve functionality
• Identify and fix technical issues
• Develop new features and enhancements
• Conduct user research and testing

3.3 For Marketing and Advertising

• Send promotional emails about new features (you can opt-out)
• Display targeted advertisements on Google, Facebook, and other platforms
• Remarket to visitors who have shown interest in our Services
• Track the effectiveness of our advertising campaigns

3.4 For Legal and Security Purposes

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our Terms and Conditions
• Respond to legal requests and prevent harm

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate our Services:

• Hosting providers: To store data and host our application
• Payment processors: To process subscription payments securely
• Email services: To send transactional and marketing emails
• Analytics providers: Google Analytics, Microsoft Clarity
• Advertising platforms: Google Ads, Facebook Ads, LinkedIn Ads

These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with government or regulatory requests
• To protect our rights, property, or safety
• To prevent fraud or security threats

4.3 Business Transfers

If Go Casual is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted to and from our Services is encrypted using SSL/TLS
• Secure servers: Data is stored on secure servers with restricted access
• Access controls: Only authorized personnel can access sensitive data
• Regular backups: We maintain regular backups to prevent data loss
• Security monitoring: We monitor for suspicious activity and security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

• Active accounts: We retain data while your account is active
• After account closure: Data is retained for 7 years to comply with NZ tax and employment record-keeping requirements
• Marketing data: Retained until you opt-out or request deletion
• Legal obligations: Some data may be retained longer if required by law

After the retention period, we securely delete or anonymize your information.

7. Your Rights Under NZ Privacy Act 2020

Under New Zealand law, you have the following rights:

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Correction

You can request that we correct any inaccurate or incomplete information.

7.3 Right to Deletion

You can request deletion of your personal information, subject to our legal retention obligations.

7.4 Right to Complain

You have the right to complain to the Office of the Privacy Commissioner if you believe we have breached your privacy rights: www.privacy.org.nz

How to Exercise Your Rights

To exercise any of these rights, contact us at: [email protected]

We will respond to your request within 20 working days as required by the Privacy Act 2020.

8. Cookies and Tracking

8.1 Types of Cookies We Use

Essential Cookies:

Required for the Services to function (e.g., keeping you logged in)

Analytics Cookies:

• Google Analytics: Tracks website usage, page views, and user behavior
• Microsoft Clarity: Records user sessions to improve user experience

Advertising Cookies:

• Google Ads: Displays targeted ads based on your interests
• Remarketing pixels: Shows ads to people who have visited our site
• Conversion tracking: Measures advertising effectiveness

8.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Allow cookies only from specific sites

To opt-out of Google Analytics: Google Analytics Opt-out Browser Add-on

To opt-out of interest-based advertising: Digital Advertising Alliance

9. Third-Party Links

Our Services may contain links to third-party websites (e.g., IRD, Employment NZ, KiwiSaver). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Go Casual is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

11. International Data Transfers

Your information may be stored and processed in countries outside of New Zealand, including:

• United States (cloud hosting providers)
• Australia (backup servers)
• European Union (analytics services)

We ensure that any international transfers comply with the Privacy Act 2020 and that appropriate safeguards are in place to protect your information.

12. Email Communications

12.1 Transactional Emails

We send essential emails related to your account and use of the Services:

• Account registration confirmations
• Password reset requests
• Payroll notifications and reminders
• Payment receipts and invoices
• Important updates about the Services

You cannot opt-out of transactional emails as they are essential to the Services.

12.2 Marketing Emails

We may send promotional emails about:

• New features and updates
• Tips for using Go Casual
• Special offers and discounts
• Educational content about NZ payroll

You can opt-out of marketing emails at any time by clicking “unsubscribe” in any email or by contacting us at [email protected].

13. Data Protection for Employee Information

We understand that you entrust us with sensitive employee information. We take special precautions:

• Access restrictions: Only you and authorized users in your account can access your employee data
• No sharing: We never share employee data with third parties for marketing purposes
• Secure storage: Employee data is encrypted at rest and in transit
• Your responsibility: You are responsible for obtaining consent from your employees to process their data using our Services

14. Your Choices and Controls

14.1 Account Information

You can update your account information at any time by logging into your account at app.gocasual.co.nz.

14.2 Marketing Preferences

You can opt-out of marketing communications by:

• Clicking “unsubscribe” in any marketing email
• Updating your email preferences in your account settings
• Contacting us at [email protected]

14.3 Cookie Preferences

You can manage cookies through your browser settings or opt-out of specific tracking services as described in Section 8.

14.4 Account Deletion

You can request deletion of your account by contacting us at [email protected]. Please note that we may retain certain information for up to 7 years to comply with NZ tax and employment law requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new “Last Updated” date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the application

Your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

17. Complaints

If you believe we have breached your privacy rights, you can:

1. Contact us directly at [email protected] – we will investigate and respond within 20 working days
2. If unsatisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner:
   Website: www.privacy.org.nz
   Phone: 0800 803 909
   Email: [email protected]